Sage: Internship Opportunity 2025

Additional Information

If you are an aspiring young professional eager to grow your career in customer service and gain world-class industry exposure, Sage’s Intern: Customer Experience opportunity in Midrand, Johannesburg is tailor-made for you. This hybrid internship programme, starting on 1st August 2025, offers a 12-month immersive experience in a FTSE 100 company that prides itself on innovation, inclusivity, and customer excellence.

Background & Job Description

Sage, a global software giant known for its cutting-edge solutions in Accounting, Payroll, and HR, is offering a highly sought-after internship for individuals passionate about Customer Experience. This programme is designed to build practical skills through real-world engagement with clients and internal departments, helping interns understand customer behavior and the ecosystem of a fast-paced tech company.

The intern will operate from Sage’s Midrand offices three times a week, engaging in hybrid working conditions that blend professional office exposure with the flexibility of remote work.

Tasks

As an Intern: Customer Experience at Sage, your daily tasks will include:

Engaging telephonically with existing Sage customers
Educating customers on using self-service platforms such as IVR and Customer Portals
Addressing and resolving outstanding issues on customer accounts
Logging interactions and updating internal systems
Liaising with internal departments for resolution of customer issues
Identifying and reporting recurring customer experience trends
Assisting accountants, partners, and business clients with service queries
Delivering timely communication to Customer Experience leads

Qualifications

To qualify for this Customer Experience Internship, candidates must meet the following criteria:

A Grade 12 Matric Certificate is essential
A tertiary qualification (National Diploma or Degree) is an added advantage
Basic computer literacy, especially in Microsoft Office
Clear criminal record
Strong communication abilities, both verbal and written
Excellent telephonic etiquette and interpersonal skills

Experience

While prior work experience is not mandatory, the ideal candidate should:

Be passionate about customer service and technology
Possess a solid understanding of clients within the Accounting, Payroll, and HR sectors
Demonstrate eagerness to learn and develop professionally
Be able to work independently and as part of a team
Show initiative, motivation, and a proactive approach to challenges

Brief Company Contact Details

Company: Sage Group plc
Location: Midrand, Johannesburg, South Africa
Application Email (For Adjustments/Queries): [email protected]
Application Process: