FNB Bank Learnership Programme 2025

Additional Information

Location: Johannesburg, South Africa
Job Type: Part-time
Position Title: FirstJob Learner
Job Requisition ID: R35396
Application Deadline: June 25, 2025
Time Left to Apply: 12 days from today

Background & Job Description

First National Bank (FNB), a member of FirstRand Group, is offering an exciting development opportunity through its FirstJob Learner programme. This part-time role is designed for individuals looking to gain practical work experience while simultaneously completing a formal, registered qualification. The goal is to build a pipeline of future professionals who are competent, customer-focused, and business-savvy.

The successful candidate will be embedded within the business and be responsible for fulfilling various operational and administrative functions. Additionally, learners will gain exposure to key banking and financial services activities while developing real-world skills required in today’s dynamic job market.

Tasks

As a FirstJob Learner, you will:

Deliver work aligned to predefined work objectives including:
- Research
- Administrative support
- Project assistance
- Process analysis
Fulfil the academic requirements of the registered qualification
Participate in additional work-related training sessions
Identify and escalate potential operational or cost risks
Demonstrate awareness of cost efficiency and financial processes
Adhere to organisational values, Treating Customers Fairly (TCF) outcomes, and service standards
Address and resolve customer complaints effectively
Provide accurate product knowledge and technical advice
Ensure compliance with operational quality standards
Submit and maintain accurate activity reports
Investigate and propose process optimisation strategies
Offer suggestions for improvements in systems and service delivery
Participate in knowledge sharing and team collaboration
Contribute to team goals while respecting diversity and inclusivity
Create, implement, and track a personal development plan
Commit to ongoing personal and professional improvement

Qualifications

Candidates must be registered or willing to register for a formal, recognised qualification. The qualification should be relevant to the banking or financial services industry.

Experience

No prior experience is necessary. This is an entry-level opportunity aimed at recent graduates or individuals beginning their career journey. However, a passion for customer service, a keen interest in financial services, and a proactive approach to learning are essential.