First National Bank: FNB Learnerships for the Unemployed

Position Summary

Introduction
First National Bank (FNB), a leading financial institution in South Africa and part of the FirstRand Group, is inviting young, ambitious individuals to apply for its FirstJob Learner Programme in Johannesburg. This part-time learnership is designed to offer invaluable work experience while supporting learners to complete a formal, registered qualification. The opportunity is ideal for youth who are eager to grow, contribute meaningfully to the organization, and develop core competencies within the financial services sector.

Job Description
The FirstJob Learner role is a development-focused position crafted to equip participants with hands-on workplace experience while they pursue their qualifications. The program combines real-world exposure with a structured training framework that includes research, process work, administration, and other support tasks within various business units at FNB.

Responsibilities include:

Completing a registered qualification while gaining real-world experience
Supporting teams through administrative, analytical, and operational tasks
Engaging in project work aligned with business objectives
Participating in ongoing training and development activities
Adhering to internal policies, procedures, and compliance standards
Demonstrating shared values and Treating Customers Fairly (TCF) principles
Addressing and resolving customer complaints effectively
Collecting customer feedback for service improvement
Ensuring product knowledge is up-to-date and technically accurate
Assisting in process improvements and workflow optimization
Maintaining high-quality service delivery and operational efficiency
Recording accurate activity and performance data

Ideal Candidate
FNB is looking for individuals who are self-motivated, driven by a desire to learn, and committed to excellence. The program is tailored for school leavers, early graduates, and young professionals seeking entry into the banking sector.

Requirements include:

South African citizenship
Matric certificate (or currently completing a relevant qualification)
Interest in banking, finance, and customer service
No prior full-time employment in the financial sector
Ability to commit to a part-time learnership program
Willingness to develop technical and soft skills
Proactive attitude with a willingness to learn and grow
Good interpersonal and communication skills

Role Responsibility
This role is more than just a job—it’s an opportunity to be part of one of South Africa’s most reputable financial institutions. Learners will:

Perform tasks supporting day-to-day business operations
Contribute meaningfully to business area objectives
Report risks and issues that could lead to increased costs
Apply financial process knowledge in real-time operations
Work collaboratively with cross–functional teams
Take ownership of their learning and development
Engage in knowledge-sharing initiatives to uplift team performance
Attend and complete all mandatory training programs
Participate in innovation and continuous improvement efforts

Skills & Attributes
FNB values individuals who embody its core values and who are excited to grow in a fast-paced environment. The successful learner will possess:

Key Skills:

Administrative efficiency
Time management and organization
Problem-solving and analytical thinking
Computer literacy (MS Office Suite)
Verbal and written communication

Attributes:

Customer-centric mindset
Respect for diversity and inclusivity
Integrity and professionalism
Willingness to accept feedback
Team-player attitude
Drive for continuous self-improvement
Accountability for results
Strong ethical values

Why Choose FNB’s FirstJob Learner Programme?

Opportunity to gain relevant work experience in the banking industry
Access to structured learning and development resources
A pathway to future employment or further learnership opportunities
Exposure to professional networks and workplace culture
Supportive learning environment with a focus on personal growth

How to Apply
Interested candidates are encouraged to apply via the official FNB Careers Portal before the closing date on 29 April 2025. Ensure your CV is updated and that you submit any required documents before the system closes.

Please note:

Applications will not be accepted after the closing date
Only shortlisted candidates will be contacted
FNB reserves the right to conduct assessments and background checks
Preference will be given to candidates in line with the FirstRand Group’s Employment Equity plan
Disclosure of disability status is voluntary and will be handled with strict confidentiality

Apply here