Call Centre Agents – FlySafair, Bonaero Park, Johannesburg

Exciting Call Centre Career Opportunity at FlySafair

Call Centre Agents – FlySafair, Bonaero Park, Johannesburg FlySafair, a leading name in South Africa’s aviation industry, is currently seeking skilled Call Centre Agents to join their dynamic Sales & Distribution team at the Head Office located in Bonaero Park, Johannesburg. This is a permanent position offering an excellent opportunity to be part of a fast-paced and customer-focused environment.

Reference Number: CallCentre_CallCentreAgent1
Location: Bonaero Park, Johannesburg, South Africa
Industry: Aviation
Job Type: Permanent
Positions Available: 6
Closing Date: 09 July 2025
Salary: Market-Related

Key Responsibilities:

Handle incoming calls from customers and passengers.
Provide support with issues such as flight delays and cancellations.
Guide customers through processes and offer assistance as needed.
Communicate effectively, both verbally and in writing.
Maintain confidentiality and uphold the highest standard of professionalism.
Work collaboratively within a team and adapt to shift-based schedules.

Minimum Requirements:

Grade 12 / Matric certificate or equivalent qualification.
1 to 4 years of proven experience in a Call Centre environment.
Relevant travel or customer service qualification will be advantageous.
Fluent in English – verbal, written, and reading proficiency.
Competent computer literacy and data-capturing skills.
Strong telephone etiquette and customer engagement abilities.
Must have no criminal or credit record.
Ability to work flexible hours, including weekends and public holidays.
Access to reliable transport is beneficial.

Preferred Personal Attributes:

Reliable, punctual, and professional.
Demonstrated experience in delivering exceptional customer service.
Calm and composed under pressure with effective conflict resolution skills.
Trustworthy with the ability to manage confidential information.
Excellent time management and attention to detail.
Willingness to work beyond standard office hours when required.

Work Shifts:

07:00 – 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00.
Note: All shifts may include weekends and public holidays.

Additional Information:

Only applications submitted through the official platform will be considered.
Preference will be given to candidates from designated groups as per FlySafair’s employment equity plan.
If you do not receive feedback within two (2) weeks of the closing date, please consider your application unsuccessful.

FlySafair reserves the right not to make an appointment or to appoint candidates in alignment with operational needs.

Apply here